Terms & Conditions
DEPOSITS, BOOKING CHANGES AND CANCELLATIONS
Accommodation Bookings – Best Available Bed & Breakfast Rate
Deposit: A 50% deposit is charged from your card at the time of booking. This applies to all reservations made either online or over the telephone. The remainder is paid at check-in on the day of arrival.
Changes: If you need to change your booking we will do our best to accommodate. If we do not have rooms available for the new dates we will not be able to make the changes. If the new dates are more expensive you will be asked to pay the difference. If the new dates are less expensive you will be charged the new lower rate.
Cancellation: Cancellations received before 2pm, 2 days prior to arrival are refundable. Notifications received after this time result in the deposit being retained by the hotel.
We recommend that you have travel insurance that covers you in the event of cancellation or should you be unable to travel.
Advance Purchase Room and Breakfast Rate
Full pre-payment is required at the time of booking and no cancellation, changes or refunds are allowed. Rates are applicable for two adults only, additional charges may apply for children. Please refer to the detailed terms and conditions for more information.
We recommend that you have travel insurance that covers you in the event of cancellation or should you be unable to travel.
Special Offers Bookings (Christmas, Valentines Breaks & Alderney Week)
Deposit: Full pre-payment is required at the time of booking, these rates are non-refundable and non-transferable.
Changes: The offers provided are date-specific, and as such, alterations to the dates are not permitted. However, it is possible to modify the guest names associated with the reservation, allowing for flexibility in that aspect.
We recommend that you have travel insurance that covers you in the event of cancellation or should you be unable to travel.
Corporate, Group, Wedding & Event Bookings
All corporate, event, wedding and groups are subject to the relevant agreed booking contract.
Please note that any reservations for eight or more rooms per night, whether made individually or as a group, will be classified as a Group and will be subject to our Group Terms and Conditions of business, which differ from our publicly available terms. For further information, we kindly request that you contact our team at 01481 824 300.
Children
Children aged 3 and under stay and dine for free. Any children in their own room pay the full adult price for bed and breakfast, with the policies shown above applied.
Children aged from 4 to 11 years are charged £25 for bed and breakfast to stay on an extra bed in a room with adults, regardless of the room type booked. The adult price will apply for other meals, or they can choose from the available children's menu. Children aged 12 to 17 years will be charged the full adult rate.
Our extra beds are suitable for children aged up to 11 years old. Available in a limited number of Platinum and Platinum Plus bedrooms, please contact the hotel directly to find out more at reception.braye@handpicked.co.uk
All room bookings always need to be made by adults aged 18 years or over.
Food & Beverage
All of our rates include a traditional breakfast cooked to order.
You will be contacted prior to arrival to arrange any additional food and beverage requirements; this could include any dinner reservations.
OUR POLICIES
Payment (including extras at the hotel)
We do not apply any fees for payments made by credit or debit card. Upon your arrival at the hotel, the outstanding balance for your accommodation must be settled in full during the check-in process.
If you have already prepaid for your accommodation, we kindly request that you bring the payment card you used for the transaction and present it at check-in for security purposes.
In the case of settling your stay using a voucher, please ensure that you provide it to the reception upon check-in. Failure to do so may require you to pay for your stay in full. Additionally, please be aware that specific terms and conditions may apply to the voucher you are using. We regret to inform you that expired vouchers cannot be accepted.
Tips and Service Charge
At Hand Picked Hotels, we have a policy of distributing 100% of tips, gratuities, and service charges among our staff members in accordance with the local staff representative committee agreement at each individual hotel.
As part of our customary practice, a discretionary service charge of 12.5% is typically applied to Food and Beverage bills.
Check-in and Check-out Times
Check-in time for your room is from 3 pm and we kindly request that you check out by 11 am on the day of your departure.
Although you are welcome to request an early check-in, we regret to inform you that we cannot guarantee its availability as it depends on the readiness of your room. Similarly, you may request a late check-out; however, please note that we cannot guarantee this. If the hotel is able to accommodate the request, there may be an additional cost involved.
Smoking
We have implemented a smoke-free policy (including e-cigarettes) in all our bedrooms and public areas, including balconies. Please be advised that a penalty charge will be imposed if this policy is violated.
CHANGES AND CANCELLATIONS MADE BY BRAYE BEACH HOTEL
Changes: It is unlikely that any changes will be made to your holiday. However, we may very occasionally have to make minor changes and we reserve the right to do so at any time. If this is necessary we will advise you of any change at the earliest possible date but minor changes do not entitle you to any compensation.
Cancellations: We reserve the right, should extraordinary circumstances dictate, to cancel your holiday. If we are unable to provide your requested holiday, you will be offered an alternative hotel or set of dates (with the holiday cost being adjusted to reflect the revised arrangements) or a full refund of the amount paid for the holiday.
TRAVEL AND HEALTH INSURANCE
Medical Insurance - There is no reciprocal health agreement between the Channel Islands and the British Government. This means that any UK resident travelling to the Islands will be charged to see a doctor or for medical treatment within a hospital – Medical insurance is strongly recommended.
The European Health Insurance Card (EHIC) is not valid in the Bailiwick. This means that most visitors from the United Kingdom will have to pay a fee for all services. This includes all medical costs, hospital accommodation, ambulance service, radiology, pathology, pharmacy and physiotherapy. The average fee to see a GP is approximately £50.00 per visit.
For more information: http://www.gov.gg/tourist
Travel Insurance - Most policies include cover for bad weather, and particularly fog, which can be very disruptive to travel within the Channel Islands and also includes medical cover which is important as no major treatment takes place on Alderney and any serious ailments or accidents require patients to be taken by either sea or air to Guernsey or Southampton for treatment.
COMPLAINTS
We appreciate that in spite of our care, problems can arise. If you have a problem with any aspect of your holiday, please inform the hotel management at the earliest opportunity. Immediate reporting is essential to give us the chance to put matters right, and to minimise the disturbance to your holiday. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract.
Should you feel matters have not been satisfactorily resolved for you locally, please follow this up in writing to Braye Beach Hotel within 28 days of your return home giving your booking reference and all other relevant information. The address is Braye Beach Hotel, Braye Street, Alderney, GY9 3XT. We aim to respond to any complaints within 28 days of receipt although this may take longer if we have to investigate and wait for a response from another party.
DISCLAIMER
The customer acknowledges that he may be engaging in any activities provided by the company and waives any or all claims that he may have in the future against the company and any of its shareholders, directors, officers employees or servants for any personal injury, death, property damage or other loss which the customer may sustain during or as result of the activities and hereby covenants with the company to indemnify, keep indemnified and save harmless, the company against any such claim made by the customer.
DATA PROTECTION
When making a reservation with Braye Beach Hotel information you provide will be added to our database. Subsequent to processing of your information, your email address will be added to the Braye Beach Hotel e-newsletter database and you will receive information about latest promotions and special offers. Braye Beach Hotel has a strict policy of not selling, renting or transmitting your personal information to unaffiliated third parties. You may remove your email from our database by clicking unsubscribe at the bottom of each email or respond to us quoting ‘Unsubscribe’ as a title.
OUR LIABILITY TO YOU
We accept no liability for any loss or damage to any personal belongings/jewellery and it is the responsibility of the guest to ensure the safe storage and keeping of personal belongings during their stay.
(i) We do our best to ensure that the holiday that you book with us is supplied as described in the hotel brochure or website. We accept responsibility for the proper performance of the services we have contracted to provide and, if they are not provided as promised, due to the fault of our employees, agents or suppliers we will refund you appropriately for the value of the service affecting the enjoyment of your holiday. Except in the case of damage resulting in death or injury, we reserve the right to limit our liability to a full refund of the holiday, which we have contracted to provide.
(ii) We will not make any payment if your injury, illness or death was caused by an event or circumstances that we, our suppliers and employees could not have predicted or avoided, even if they had taken all necessary and due care. Note: If we make any payment to you by way of compensation for any loss, damage or injury that you suffer on your holiday, you agree to assign to us any rights that you have against our supplier or any other person that you may have and you agree to co-operate fully with us if we wish to enforce the rights that you have assigned to us. We cannot accept responsibility for the consequences of any delays or cancellations due to weather conditions or other factors outside of our control. You are strongly advised to ensure they are covered by your own comprehensive insurance.